Products
Our continuous product development generates forward-thinking innovations that speak to your customer segments and drive your extended service contract program growth. As your trusted extended service advisor, we understand your business's changing needs and evolve accordingly by providing new and customized solutions. Through market research, we make data-driven decisions and develop value-added products and services that fit the demands of the marketplace. Our approach delivers tailored solutions for your extended service contract programs, such as flexible term lengths and start dates, cross-sell or bundling opportunities and tailored service solutions. We also stay ahead of developing trends through consumer research. Web-based and customer satisfaction surveys, as well as focus groups provide essential research and findings that deliver innovative product solutions to your customers.
Our extended service plans, related products and services encompass a wide range of categories such as:
Broadband
Comprehensive protection plans for PC and Home Theater related products with onsite installation, repair and tutorial/consultation services. Program may feature remote tech support that includes PC focused installation, repair, optimization, security and data back-up services. Coverage may include power surge protection, all parts and labor costs, shipping fees and no-lemon protection.
Consumer Electronics
Protection plans that provide 100% parts and labor coverage due to normal wear and tear, round-the-clock customer support, in-home/carry-in service, and no-lemon protection. Program enhancements also may include annual head cleanings on all tape and laser driven products, repair or replacement of defective remote controls, LCD/Plasma screen protection, power surge protection, transferability to a new owner, battery replacement on digital/analog cameras and camcorders, and defective bulb replacement for TVs.
Jewelry
Comprehensive protection plans that provide up to two years of protection against normal wear and tear, repair or replacement coverage, 100% parts and labor and toll-free customer support. Plans may also be transferable, which provides customers the flexibility to transfer the product to a new owner.
Major Appliances
Flexible protection plans that provide two or four years of coverage, power surge protection, and food loss protection. Also provides 100% functional parts and labor coverage, transferable coverage to a new owner, in-home service by a national network of qualified and screened service providers, and toll-free, 24/7 access to schedule repairs.
Personal Computers
Provides 100% parts and labor coverage due to normal wear and tear, toll-free 24/7 customer support, in-home/carry-in service, and no-lemon protection. Program enhancements may include power surge protection, screen and battery coverage, toll-free tech support, transferable coverage to a new owner, and protection for peripherals such as mouse, keyboards, speakers and monitors.
Additionally, we satisfy customer's needs by providing value-added enhancements to our extended service contract programs such as:
- Accidental damage protection
- Virus protection
- Online data backup coverage
- Laptop theft protection
- 24/7 tech support, remote diagnostics and product installation
Regardless of the product line, our extended service contract programs ensure your customers a quality product experience through:
- No-hassle repair or replacement
- Convenient 24/7 customer service support
- No-lemon policy
- Reliable service and repair from a nationwide network of expert service technicians
