The Signal was formed in 1984 to offer a low-cost handset insurance program specifically targeted to cellular equipment that would help wireless carriers provide superior customer service, reduce churn and improve profitability.

Starting as a single customer service and handset administration center in 1984, Signal Holdings has grown to five full-service call centers and one logistics and repair facility. Today, Signal Holdings is a part of Assurant Solutions' Extended Protection Solutions business and remains a limited liability corporation with three operating entities: The Signal, LP; CWork Solutions, LP; Signal Northwest, LP.

Throughout its history, Signal Holdings has maintained a rigorous commitment to quality customer service, continuous product improvement and integrity in all its business relationships. As a company, Signal Holdings has continued to add capabilities to support the ever expanding requirements to provide fully integrated handset protection and logistics programs.

Signal Holdings has been the innovator in the wireless protection space, and the business model adopted by the industry today was developed by Signal. Some first-to-market introductions include:

• Handset insurance programs at point-of-sale
• Claims system specifically created for wireless phones
• Handset insurance offering with billing fee paid to carrier
• Mandatory return of damaged handsets to reduce potential fraud
• Captive for wireless insurance programs to lower costs
• Direct fulfillment of replacement handsets
• Company-owned fulfillment center
• Processing of warranty repairs
• Company-owned repair and refurbishment center
• Claims administration system to process large volumes of data and maximize scrutiny procedures
• Asset recovery program to increase use of refurbished equipment
• Non-contributory insurance service offering to eliminate licensing requirements
• Web-based claims support system
• Least-cost/priority routing software system for claims fulfillment

Signal has extensive experience in working with wireless carriers to implement customizable solutions and has the required combination of industry knowledge, management expertise, defined processes and procedures, and the financial resources and stability to develop, implement, and manage superior, cost-effective, high quality handset protection programs.

The programs are underwritten by one of the following Assurant Solutions companies: American Bankers Insurance Company of Florida, American Reliable Insurance Company, American Security Insurance Company, Voyager Property and Casualty Insurance Company, Federal Warranty Service Corporation, Sureway, Inc., Standard Guaranty Insurance Company, Ranchers & Farmers Mutual Insurance Company, and United Service Protection, Inc.